In accordance with the provisions of article L.121-16 of the Consumer Code, the consumer has 14 working days upon receipt of his package to return the products that do not suit him. This period runs from the day of receipt of the goods according to the tracking of the package, and until the shipping date indicated on the return package.
The item(s) must be returned in their original packaging(s) accompanied by all related documents (notes, warranty, invoice, etc.). In this case, packaging and shipping costs will be borne by the customer.
Any return must be reported in advance to HELIDIGITAL's Customer Service by returning the document below to us by email, post or via the contact form :
Registered letter with acknowledgment of receipt or by email
Order reference number
Dear,
On (date), I placed an order with you by ... (telephone, mail, Internet) and took delivery on ... (date).
In accordance with article L. 221-18 of the Consumer Code, I inform you that I wish to exercise my right of withdrawal regarding this order and I will return it to you within the next fourteen days.
(If you paid a deposit or the entire order)
Please reimburse me for the sum of (…) euros that I paid to you by… (credit card, check…).
Thanking you, please accept, Madam, Sir, the expression of my distinguished greetings.
(Signature)
Right to retract
It is imperative to respect the withdrawal period of 14 days!! To exercise this right, after contacting our services, return the item(s) in the original packaging, intact, attaching any accessories, instructions for use and a photocopy of the invoice with the reason. of the product return(s). The product(s) must be returned by the shipping method of the customer's choice, the return costs remaining at the customer's expense.
Services or products made especially for the consumer (software configuration, drone approval, etc.) and/or specially ordered (commonly called "special order" or "non-catalog order) are not subject to the right of withdrawal and cannot give subject to a refund.
Pre-ordered products (indicated in stock with the supplier), ordered specially for the consumer, cannot give rise to cancellation or return for reimbursement.
Only new products returned as a whole and in perfect condition for resale with their original packaging will be taken back. Any product that has been damaged will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, the reshipment will be at the consumer's expense.
In the event of exercising the right of withdrawal, the HELIDIGITAL company will make every effort to reimburse the consumer within 14 days of receipt of the returned product.
The consumer will then be reimbursed by recrediting their bank account (secure transaction) in the case of payment by bank card, or by transfer in other cases.